Travelway Ltdholds an Air Travel Organiser's Licence (ATOL) granted by the UK Civil Aviation Authority (CAA). Our ATOL number is 5964. You can check our licence on the CAA website at caa.co.uk.
What ATOL means for you
ATOL is a UK government-backed financial protection scheme. If you book a flight-inclusive holiday or a flight with us that is ATOL protected and we were to fail financially, the scheme makes sure you are not left stranded abroad and that you get your money back if you have not yet travelled.
Your ATOL Certificate
When you pay for an ATOL-protected booking (or pay a deposit), we will issue you with an ATOL Certificate. This lists the flights, accommodation and other services that are financially protected, where you can get information on what this means for you, and who to contact if things go wrong.
- If you do not receive an ATOL Certificate, the booking will not be ATOL protected.
- If you receive an ATOL Certificate but not all parts of your trip are listed on it, the parts that are not listed will not be ATOL protected.
- Please keep your ATOL Certificate safe and take a copy with you when you travel.
What is not covered
ATOL protection does not apply to every travel service we offer. For example, it does not normally cover visa services, travel insurance, or hotel-only and transfer-only bookings made without a flight. Please ask us to confirm what protection applies to your booking before you pay.
ATOL statement
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org/about-atol/atol-certificates.
Questions?
Call us on 020 8900 2772 or email info@travelwayltd.com and we will gladly explain how your booking is protected.